Search results

Flooring Forum - DIY & Professional

Help Support Flooring Forum - DIY & Professional:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
  1. B

    New Carpet crunchy sound

    Well in case anyways was wondering. The retailer, installed the new carpet. No more crunchy sounds ! It is amazing. We do feel vindicacted. It wasn’t the pad. I feel bad , that the original carpet manufacturer didn’t stand behind their product. We are very grateful to have worked through such a...
  2. B

    New Carpet crunchy sound

    Well good news. The retailer called us back. He has decided at this point the right thing to do is find a comparable carpet and reinstall and cover it. We were so surprised. Feel bad for them but he said cost of doing business and it’s most ethical. He said that the plan is to order a small...
  3. B

    New Carpet crunchy sound

    Well now we are hearing crickets from the retailer we bought the carpet from. The carpet manufactur denied claim again. Claims nothing wrong with their carpet, believes it is pad. However our installers claim they can recreate sound with carpet on any pad. I wish we never would have kept the...
  4. B

    New Carpet crunchy sound

    O
  5. B

    I also have newly installed carpet that is crunchy.

    So can you explain what exactly happened with the pad ? are you saying because they glued the pad down that was what was making the noise under your carpet ? We are still dealing with similar issue. pad was from Home depot, carpet we got somewhere else because of problems with Home depot but our...
  6. B

    New Carpet crunchy sound

    We used them back in the day for a couple of basic bedrooms and it was fine. Learned lesson.
  7. B

    New Carpet crunchy sound

    Yep agree never Home Depot. We cancelled our order and got our money back but decided to keep the pad. Big mistake. Although our installers tested the stairs where there is no pad and it is the carpet not just the pad. So for us it’s both. At least we are dealing with a retailer that cares but...
  8. B

    New Carpet crunchy sound

    Talked with a retailer. He really is trying. I think part of the problem too is the brand we chosen is maybe one that isn’t his biggest business so he may not have the same pull especially being small business. he also said he has only had to file one claim before it was Mohawk and it was fixed...
  9. B

    New Carpet crunchy sound

    Good points. We have been stuck in limbo since Feb. worked hard to finish off basement and can’t really move in yet. Maybe we keep fighting and finish off other stuff like some countertops , etc. and keep fighting. We have one couch and our big screen projector is set up so at least we can watch...
  10. B

    New Carpet crunchy sound

    We paid by check I believe. Although it’s not the retailers fault ( who purchased from) I mean we picked this carpet. They didn’t manufacture it. Yes I believe they want us to be happy but I don’t think they are gonna just she’ll out the money to recarpet the whole place again. I mean if you...
  11. B

    New Carpet crunchy sound

    So here is update. We are out of luck. Our carpet guy finally got installers out to take a look possibly fix tape and stretch carpet. they came out and said they could do all that but it is the carpet not the pad. They examined carpet on stairs ( their pad) and you can hear the sound coming...
  12. B

    New Carpet crunchy sound

    There isn’t a waffle pattern on the pad, some of the areas where its loud there is no taped seams so unsure that this will fix problem but at least installer will try. Plus they are going to power stretch in. I will say there are areas where carpet seems to be a little loose. Maybe if they...
  13. B

    New Carpet crunchy sound

    What type of tape should they use ? That is there plan is too replace tape. Wouldn’t surprise me if stuff underneath pad. The big box store did horrible job laying pad. There was literal waves of pad that they didn’t lay down flat on floor. One of the reasons we stopped them from project. If...
  14. B

    New Carpet crunchy sound

    There lies the part of the problem. The basement floor pad was purchased from big box store along with a carpet. When they messed up project ( that’s another story) we cancelled got refund we chose to keep the pad we purchased because At the time it seemed to be good quality pad, why go...
  15. B

    New Carpet crunchy sound

    thanks everyone, it is frustrating. We spent hours researching various types of pads, carpets. we avoid one carpet brand because of issues we heard about. at least we are not the crazy customer , everyone from installers, to carpet reps, to inspector hears the sound and agrees there is problem...
  16. B

    New Carpet crunchy sound

    Well as expected, the rep for southwind didn’t think there was anything out of the ordinary About the sample. so our carpet guy at this point said the only thing he can think of is to replace the red tape that was used for pad with duct tape , check that nothing underneath pad or on the pad...
  17. B

    New Carpet crunchy sound

    Yea not much left. Talked to my carpet guy. He hasn’t had a chance to talk to his rep he said that he wants to maybe talk to his rep one more time face to face show him the carpet and try and persuade him. The inspector they sent obviously dropped the ball and did drag the issue out. after that...
  18. B

    New Carpet crunchy sound

    They finally responded been almost a month. ( the inspector even admitted our carpet rep was following up with her and she kept overlooking getting back to them) As expected denied claims. Blamed the pad (even though 2 different pads) and blamed the installer said carpet was not properly...
  19. B

    I also have newly installed carpet that is crunchy.

    Okay I feel your pain. Our story is almost identical. We started with HD in December. The day of delivery and install called said bad weather need to reschedule. ( it had just started snowing) called later that night said carpet too heavy to carry. Need to cut and do more seam lines. come...
  20. B

    New Carpet crunchy sound

    I get it ! Our carpet guy is probably feeling the same but has been great glad we switched small and local
Back
Top