Claire
New Member
Hi, need help/advice with what is the best thing to do for my new (Vivero Best) LVT kitchen floor. Purchased tile and the install from a reputable Co. A truck with a different name arrived for the install.
The communication was non existent...no inspection/no prep/no measuring/no chalk line...I had to point out some loose plywood seams that still needed addressing...that got a few nails, but no sanding/patching. They had no idea what areas have a base board and which don't and couldn't have cared less...they couldn't get in and out fast enough (2 guys 4 hours). Glued the whole floor at once using an unknown glue from the truck while my new Armstrong $60 glue went unused till the very end. They had no roller and stomped/banged to seat all the tiles.
I am unhappy with the cuts/gaps at the threshold, the cuts at the L shape counter (which will now need a molding on bottom) the tile beside the fridge, the workmanship, the lifting/bubbling etc etc...The Co. has looked and offered to send a different person to install some molding around the L, caulk the threshold and replace a few tiles and finish the perimeter (they ran out of tile, more on order.)
Should I give them a second chance or try and reach a settlement and walk away. Not thrilled with hiding cuts at a threshold with caulk. The tile beside the fridge is open seam on both sides, how could that be solved, even with a new tile? That will need a filler/caulk as well? Should there be an expansion gap at the perimeter...(IMO) there is a lot of tight binding?
Is it best to tear up and start over or would you attempt repairing? Will this tile lift/peel over time with the unknown glue and not being rolled?
Can any tiles taken up be reused and what is to be done with the dried glue on the floor...does that need to be thoroughly removed?
We are a couple in our mid-eighties but we do have some family with some skills. Please see video and share comments/advice please.
Thanks for reading, any input will be deeply appreciated.
Video
The communication was non existent...no inspection/no prep/no measuring/no chalk line...I had to point out some loose plywood seams that still needed addressing...that got a few nails, but no sanding/patching. They had no idea what areas have a base board and which don't and couldn't have cared less...they couldn't get in and out fast enough (2 guys 4 hours). Glued the whole floor at once using an unknown glue from the truck while my new Armstrong $60 glue went unused till the very end. They had no roller and stomped/banged to seat all the tiles.
I am unhappy with the cuts/gaps at the threshold, the cuts at the L shape counter (which will now need a molding on bottom) the tile beside the fridge, the workmanship, the lifting/bubbling etc etc...The Co. has looked and offered to send a different person to install some molding around the L, caulk the threshold and replace a few tiles and finish the perimeter (they ran out of tile, more on order.)
Should I give them a second chance or try and reach a settlement and walk away. Not thrilled with hiding cuts at a threshold with caulk. The tile beside the fridge is open seam on both sides, how could that be solved, even with a new tile? That will need a filler/caulk as well? Should there be an expansion gap at the perimeter...(IMO) there is a lot of tight binding?
Is it best to tear up and start over or would you attempt repairing? Will this tile lift/peel over time with the unknown glue and not being rolled?
Can any tiles taken up be reused and what is to be done with the dried glue on the floor...does that need to be thoroughly removed?
We are a couple in our mid-eighties but we do have some family with some skills. Please see video and share comments/advice please.
Thanks for reading, any input will be deeply appreciated.
Video