I also have newly installed carpet that is crunchy.

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Mark Brown

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The pin strips at the edge of the carpet.

They are called pinless tack strips, painless tack, my worst nightmare and by their trademarked name which is the original pinless tackstrip... Smooth Edge.

Fun fact, John Robert's held the first patent (that I know of) for "smooth edge". The irony in the name is that its spikey death to all installers but it eliminated the requirement for carpet tacks on wall to wall installations. Those tacks would make the carpet appear puckered or "lumpy" where they were placed. Hence the name
 

DarisMulkin

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What do you mean Smooth Edge? Thanks!!
Smooth edge is another name for tackless. An old name for it. I think it was called Roberts Smoothedge. But when before Christ left Chicago they used to turn and tacke at the edges and that was what held it in place. With the invention of tackstrip it left a smooth edge instead of pock marks where the tacks were.
 

Basement456

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Okay I feel your pain. Our story is almost identical. We started with HD in December.

The day of delivery and install called said bad weather need to reschedule.
( it had just started snowing)

called later that night said carpet too heavy to carry. Need to cut and do more seam lines.

come out to install again. Installers come upstairs say there is problem too many seam lines and would seam right. They had already laid paid. We had blue prime comfort. Project on hold to elevate with HD to solve.

went downstairs the pad was literally laid with rolls everywhere. It was awful looked like ocean and they had glued down edges.
At the point we realized our huge mistake by going with big box. Wanted full refund as they had no acceptable solution. We fought with them. They agreed to refund. However the pad was laid we did like the pad product. Frankly we did not want anyone else from Home Depot in our house even to remove the pad. They dented our brand new walls in basement and left glue and grease. ( oh they never did install pad on stairs though ) so we agreed to pay for the pad that was installed.

we started researching new carpet companies. Found a nice Mom and pop small business. He said the pad is good quality and they could fix the installation of it. We ordered new carpet though him and flooring for the basement bathroom.

things went great very helpful.After installation I noticed immediately the strange crunch sound. I mentioned it installers weren’t sure but assumed it would go away. They came back 2 more times to fix seams in Doorways. The sound didn’t. Go away and noticed sticky residue when touching carpet

mentioned again about sound and my carpet guy said let’s get this taken care off. Started the process. He has only had to make one other claim similar on carpet before. He said Shaw just fixed didn’t even send inspector.
southwind did send inspector. She was a trip very defensive. Kept saying there are big problems with these ( not HD) foam comfort style pads. Tried to explain we have two different types of pads the one on stairs is different then basemen rooms and it still makes sound on stairs. I could write a book about our experience with the inspector.
We are still waiting to hear results although I don’t expect good news
Never Home Depot for anything again.
 

Floorist

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I applied one time at HD to be an installer. They were running it through an outside installation company. The only thing the installation company cared about was my credit score. They would have hired me, but I decided that I was not interested in working for them. I did find out that they had two guys working full time to follow their installers and do repairs.
And it isn't just flooring. I knew someone who fought them for 6 months over a storm door installation. As a favor, I fixed the door for the people in about 10 minutes.
 

RolandVierra

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Hi everyone! I'm new here. I've been searching crunchy sounding carpet for a while for help in why mine is so noisy. The carpet is from Mohawk, and is Superiority II- Color Estate Greige Texture. It was installed on February 10th of this year. The business I bought it from contacted the carpet manufacturer (Mohawk) and they had someone come out and look at my carpet to make a determination. The independent person they hired sent in his report. He was not allowed to talk to me about any of it he said. Mohawk said that nothing is wrong with the carpet. It's a lower level and has cement underneath. We bought what we were told was the best padding. It's LIFEPROOF brand and is 7/16" thick, waterproof. The man asked if it had flakes or not on it. I said no, it's all black thick rubber basically. I didn't have samples to give him as I had given away our leftover carpet and padding to a relative. So, the business we bought the carpet from said that there is nothing they can do since the mfg says there is no problem with it. So, now what? I am NOT ok living with the crunchiness! I'm wondering if they did glue the pad down in a lot of the area and that may be the cause of the noise? It's not noisy everywhere, but is the worst at the edges of door openings, where it meets the previously carpeted stairs, areas I THINK where they had the cut edges of carpet to 'butt the edges together'. I hope this made sense. So, if it isn't the carpet, then it could be the pad or the installation process. The representative from the company we bought it all from said this "They have denied any claim to manufacturing issues, so unfortunately on my side I have to close the issue." What do you all think and recommend I do next? HELP!!!! Thank you!!!!! ~ Kara
There is a condition related to crunchy/noisy carpet face yarn referred to as "scroop". Scroop occurs due to friction between fibers/yarn as they rub against each other. While excessive heat during yarn manufacturing can cause damage to the fiber that results in scroop, the condition is more likely related to applications of coatings to the carpet yarn, usually anti-stat, soil or stain release coatings that are usually applied too heavily. Usually you can have the carpet "rinsed", a hot water rinse and the water should include a textile rinsing agent; there is no need to include any detergent. That will usually correct the condition once and for all. This has been a fairly common occurrence over the years.

Roland

As a side note, never give away or dispose of all scrap after an installation. Same some material for this very reason.
 

highup

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Another fun fact: jimmies are slang for condoms.
I don't want condoms on my ice cream 😂
Didn't you mean condoments on your ice cream..... Syrup and sprinkles and such. 😱😁😁
...... Oh man, the things I learned here you will never hear on the news.
....or in school.
 

highup

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CJ, I just reread some previous posts and I missed yours when you mentioned sprinkles. I swear on a stack of Playboy magazines I never saw that comment of yours. It just seem to fit well with the rest of the crazy comments.
 

highup

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Roland, are you the same Roland, or a different Roland than the Roland that I'm thinking is Roland?
Excellent description of the possible cause of this noise issue. My hearing isn't good so I'm thinking I felt this condition more than heard it.
I think once on a polypropylene woven runner. Expensive stuff but there's no way in hell that I would live with an expensive runner with a crunchy feel or sound. Wouldn't you think they had that figured out by now?
Thanks for joining in! 👍
 

Floorist

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Roland, are you the same Roland, or a different Roland than the Roland that I'm thinking is Roland?
Excellent description of the possible cause of this noise issue. My hearing isn't good so I'm thinking I felt this condition more than heard it.
I think once on a polypropylene woven runner. Expensive stuff but there's no way in hell that I would live with an expensive runner with a crunchy feel or sound. Wouldn't you think they had that figured out by now?
Thanks for joining in! 👍
The other Roland is Roland Thompson.
 

RolandVierra

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What I did not include in my original synopsis was the tactile nature of the condition. When walking on a "crunchy" carpet, there's a definite feel to the walk, similar to walking on damp, packed sand or on packed snow.
 

highup

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What I did not include in my original synopsis was the tactile nature of the condition. When walking on a "crunchy" carpet, there's a definite feel to the walk, similar to walking on damp, packed sand or on packed snow.
Now that you mention it, walking on fresh snow can sound like that as it compresses. It's a crunchy squeaky sound....... a customer of mine a long time ago called it scrunchie a combination of squeaky and crunchy.
One that I saw and heard was a woven polypropylene runner in the isle of a carpet store. It has such an intense direction to the pile walking down the length of it you'd almost twist your ankles. The pile went left/right, not down the length of it. I wouldn't have taken that nice looking piece of carpet if someone gave it to me. It was woven so I'm sure it was expensive.
Very good definition. 👍
 
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Rara

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Well long story as short as I can make it is that it’s finally resolved. All but the part where they owe us for all our time in having to take everything up off the floors again and remove our newly installed solid oak doors and then put everything back again. AND they owe us for 2 full days of cleaning because well..... they sent a guy out to put paint thinner down on the sticky residue as that would make it not sticky anymore. Well the guy changed his mind and decided to use some kind of powder called a leveling agent. Well holy moly did that ever dust up my entire downstairs, upstairs and everything no all the walls down there and in closets and all my bear, moose and pheasant figurines on a large display wall! Damn! Now we have even more work ahead of us! He needed to borrow a broom from me since he only brought a big push broom. He should have brought a wet/dry vac! At least it wouldn’t have been swept into the air so much! This made it all another level of nightmare! My husband and I spent two whole days cleaning and I still haven’t gotten to anything in the closets and my wall stuff. To top it off the same two non English speaking guys were the ones to do the install again. I was hopeful I wouldn’t have to call Tyler who would then call Jesus who would then call the two guys. Long process every time! Tyler assured me they were now properly trained in how to lay the pad. NO adhesives and do every seam in duck tape and use strips of duck tape across the seams as well, every 18”. They didn’t do the cross tape so I showed them HD video on how to install this pad. So this pad is never to be glued to a cement floor. They’ve known this for some time but keep on doing it! They had to take the carpet up and remove all the pad then come back and lay new pad and put the carpet back down. So 5 months later and the only issue now is to make them pay up for our time. I was asked how much I was looking for. I said 1000.00. Not kidding. 5 months, lots of aggravation, 2 days worth of cleaning, 2 days worth of taking everything up and putting back. And still not done cleaning cuz those figurines will take many hours. I have over 50 of them to do. And all of this X 2 people, not just me. But husband as well. I think 1000.00 is being more than fair. He got back to me a couple days later and said HD said 750.00. I said no. He said HD would call me then. It’s been a week now and guess what.... no call! Thoughts??
 

C.J.

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Hold your ground. You may have to escalate things to the next, and the next, person up the chain of command. Ultimately HD does want satisfied customers but as you can see it is a long game you’re playing with them. Since they dusted your house up with a Portland based cement floor patch you could play the silica dust card in your house and all your duct work and tell them that now you have to have a cleaning company come in with HEPA equipment and clean your ducts in addition to everything else since silica dust is a carcinogen. Every time they try to downplay you just have to turn it up to match their BS. It’s a game, play to win even though you ultimately lose.
 

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