Hi everyone! I'm new here. I've been searching crunchy sounding carpet for a while for help in why mine is so noisy. The carpet is from Mohawk, and is Superiority II- Color Estate Greige Texture. It was installed on February 10th of this year. The business I bought it from contacted the carpet manufacturer (Mohawk) and they had someone come out and look at my carpet to make a determination. The independent person they hired sent in his report. He was not allowed to talk to me about any of it he said. Mohawk said that nothing is wrong with the carpet. It's a lower level and has cement underneath. We bought what we were told was the best padding. It's LIFEPROOF brand and is 7/16" thick, waterproof. The man asked if it had flakes or not on it. I said no, it's all black thick rubber basically. I didn't have samples to give him as I had given away our leftover carpet and padding to a relative. So, the business we bought the carpet from said that there is nothing they can do since the mfg says there is no problem with it. So, now what? I am NOT ok living with the crunchiness! I'm wondering if they did glue the pad down in a lot of the area and that may be the cause of the noise? It's not noisy everywhere, but is the worst at the edges of door openings, where it meets the previously carpeted stairs, areas I THINK where they had the cut edges of carpet to 'butt the edges together'. I hope this made sense. So, if it isn't the carpet, then it could be the pad or the installation process. The representative from the company we bought it all from said this "They have denied any claim to manufacturing issues, so unfortunately on my side I have to close the issue." What do you all think and recommend I do next? HELP!!!! Thank you!!!!! ~ Kara