- Apr 24, 2021
- Over here now
This is why you call Customer Care. When I installed for HD I got scored on my installs. Anything below a 9.5 out of 10 was considered a failing score. Doesn’t matter why, I had to do whatever it took to get an acceptable score. This meant often times I had to go above and beyond just putting a floor in. How does this apply to the customer in this situation? The stores get graded themselves. Giving the customer the run around is definitely not going to get the store a good score. Calling customer care in Atlanta will take your problems out of the stores hands and corporate takes over. Trust me, they want a satisfied customer because a happy customer is a return customer. F the store, F the service provider, go right to where you will get results instead of the run around.