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Why does this happen?
When using multiple browsers (such as Firefox and Chrome), you may have multiple types of flash plugins installed, which may conflict.
What do I do now?
To resolve the crash error, you need to disable all but one Flash plugin.
What are the steps to fix this?
1. Open Chrome.
2. Type about
lugin into the website address bar at the top and press the ENTER key to display Chromes Plugins page.
3. Look down the list of Plugins for Flash.
* If it says Flash (3 files), you have Adobe and Chrome versions of Flash installed as well as PepperFlash.
* If it says Flash (2 files), you have the Chrome version and PepperFlash. Both cases may cause Chrome to crash when accessing Flash-based websites.
4. Click the + Details link at the top right of the Plugins page to expand the list of all Plugins.
5. Scroll down the list to find the Flash plugins. You should now see the full details of the Flash plugins which may display up to three versions of Flash.
6. Look at the Location: of each version: the integrated Chrome and PepperFlash versions are in (
Application Data\Google\Chrome\Application etc) while the standalone Adobe (formerly Macromedia) version is in the
Windows\system32\Macromed\Flash etc directory.
7. Depending on on the number and types of Flash Plugins you have, continue to the appropriate section below:
If you have 1 version Chrome
1. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).
2. Close Chrome and then install this Adobe Flash you just downloaded. The recent Flash 11.7 version offers the option of automatic silent updates. We recommend keeping it up to date automatically in future.
3. Open Chrome and type about
lugin in the URL area. You should now have 2 plugins (Chrome and Adobe).
4. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out.
5. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it.
6. Close the Plugins tab.
If you have 2 versions Chrome and Pepperflash
1. Click Disable just under the Location of the Pepperflash version to disable it. It will become greyed out.
2. Ensure that the Chrome version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it.
3. Close the Plugins tab.
If you have 2 versions Chrome and Adobe (no Pepperflash)
1. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out.
2. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it.
3. Close the Plugins tab.
4. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).
5. Close Chrome and then install the newest standalone version of Flash you just downloaded. The recent Flash 11.7 version offers the option of automatic silent updates. We recommend automatic updates to keep it up to date automatically in the future.
If you have 3 versions Chrome and Pepperflash and Adobe
1. Click Disable just under the Location of the Pepperflash version to disable it. It will become greyed out
2. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out.
3. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it.
4. Close the Plugins tab
5. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).
6. Close Chrome and then install the newest standalone version of Flash you just downloaded. The recent Flash 11.7 version offers the option of automatic silent updates. We recommend automatic updates to keep it up to date automatically in the future.
Final Steps
Start Chrome and visit the Adobe Flash Player test page to check that Flash is now properly installed.