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Ernesto

Professional
Pro
Joined
Jun 25, 2011
Messages
6,270
Location
, AZ
So I was goofing around and this email alert form Comcast pops up that says one or more of my computers has a bot on it:

Constant Guard™ Alert
Dear XFINITY Customer,
Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance for important information on how to remove malicious software from your computer(s).
We appreciate your prompt attention to this important security notice.
Sincerely,
Constant Guard from XFINITY

I run my Norton scan and find nothing. So I call Comcasts specialists and he informs me that yes they do inform people and send that out. So I go in and click on the email alert. I click on the link XFINITY.com/Bot Assistance and I get the usual information about bots and malware.

I click on their promt to get assistance, after four pages of junk I get to a link to MS free security scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

I click download.....immediately my Norton pops up telling me this could hurt my pc, Norton scans the MS scanner.....I download it successfully, MS scanner scans 30,000 files including my Norton files :D and finally It says it found nothing.

:mad:

What a waste of time. Is there some other scan I can do like malware bytes? hee hee
 
They may send out warnings like that but did they this time and not someone else?
I got infected twice last year by some company pushing their virus software. They are the ones who put the bug in there. Took Nick and my wife on the phone for hours to get rid of it.

Daris
 
Great question Daris. I told the comcast I would be really PISSED OFF if this was just some way to try and get me to buy some anti-virus software.....page 3 of the link they sent me. I did call and ask if they send these. The MS site was verified by Norton.

I am now running another full scan by Norton, first was a quick scan. MS scan was really fast and pegged my cpu usage @ 30,000 files. It's been hours for the full Norton scan and hitting 300,000 items.

Course it could be one of my kids puter's....the 16 year old has a tera byte and a half so he ain't going to do it untill he goes to bed at 2 am. :mad:
 
714,000 items and going, 5 questionable items found in recycle bin. Probably just some tracking cookies from Jims site or facebook. :D
 
You could have a fake alert virus . I just took a nasty one out of a friends . removed the DHCP Server file so i couldn't get a gateway address , or ISP address .
Had to run some programs from a flash drive .

Follow the directions in the sticky under Tech forum . . Need to look at all the logs to see what is going on .
Eset is the best online scanner out there . Better then what you have on your confuser . If it picks up anything it will produce a report . Post it . If clean , it won't .

http://www.eset.com/online-scanner
 
A fake alert? I have nothing popping on my pc. Norton looked at over 800,000 items and only found those tracking cookies. Weird.

Maybe it was just me posting all those youtube links yesterday. Thats when it happened. :)

Will that eset run with Norton? Thanks
 

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